America's Biggest Banks: Customer Voice

HappyGrumpy monitors and analyzes customer feedback through social media platforms on daily basis. This customer satisfaction report is calculated based on recent messages sent to social media accounts of the biggest banks.
HG Score
Score Votes Pos Neg Neu
J.P. Morgan 5.1 8% 27% 22% 51%
Capital One 3.9 20% 28% 24% 48%
Citi -1.4 10% 31% 32% 37%
TD Bank -3.7 5% 22% 26% 52%
Bank of America -5.5 28% 26% 31% 43%
PNC Bank -14.1 2% 23% 37% 40%
HSBC -14.5 2% 15% 30% 55%
Wells Fargo -19.6 16% 13% 33% 54%
BNY Mellon -22.2 0% 33% 56% 11%
U.S. Bank -31.3 7% 6% 38% 56%
Poll results as at 2019-06-17
Number of views polled = 534
Created by @jo_kruger, 2015-12-17
Interest rate: 2