America's Biggest Banks: Customer Voice

HappyGrumpy monitors and analyzes customer feedback through social media platforms on daily basis. This customer satisfaction report is calculated based on recent messages sent to social media accounts of the biggest banks.
HG Score
Score Votes Pos Neg Neu
Citi 3.4 10% 20% 17% 63%
BNY Mellon -0.7 1% 15% 16% 69%
U.S. Bank -2.3 6% 25% 27% 48%
J.P. Morgan -4.9 6% 24% 29% 47%
PNC Bank -5.1 5% 21% 26% 53%
Bank of America -7.9 22% 22% 30% 48%
Wells Fargo -9.7 22% 23% 33% 44%
Capital One -12.0 12% 15% 27% 58%
TD Bank -14.5 9% 17% 32% 51%
HSBC -14.9 6% 20% 35% 46%
Poll results as at 2018-12-16
Number of views polled = 379
Created by @jo_kruger, 2015-12-17
Interest rate: 4