America's Biggest Banks: Customer Voice

HappyGrumpy monitors and analyzes customer feedback through social media platforms on daily basis. This customer satisfaction report is calculated based on recent messages sent to social media accounts of the biggest banks.
HG Score
Score Votes Pos Neg Neu
PNC Bank 30.6 25% 42% 11% 47%
J.P. Morgan 18.8 8% 31% 12% 56%
Citi 5.5 5% 27% 21% 52%
Capital One -0.0 39% 22% 22% 55%
TD Bank -3.9 2% 17% 20% 63%
Wells Fargo -8.6 6% 22% 31% 47%
HSBC -16.8 1% 15% 32% 53%
U.S. Bank -31.0 7% 11% 42% 47%
BNY Mellon -36.7 0% 0% 37% 63%
Bank of America -58.6 8% 6% 65% 30%
Poll results as at 2020-01-26
Number of views polled = 1,114
Created by @jo_kruger, 2015-12-17
Interest rate: 3